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Online services

Here are some tips to assist you if you are having problems using our online transaction services:

  • Our online services facility is optimised for Internet Explorer (version 5.5 or higher) and a 1024 × 768 screen resolution.  More information can be found in our terms and conditions.
  • We recommend you contact your internet service provider (ISP) if you are experiencing connection problems.
  • If an error message has been displayed requesting you to contact us, or if you are having trouble completing your online transaction, phone us on: 13 23 80.
  • If you still cannot access our online services facility, you may be experiencing a technical problem. Please contact us by:
  • Our support lines are available 8.30 am to 5 pm EST (GMT +10) Monday to Friday, excluding public holidays.

Operates Monday to Friday 8 am–5 pm EST (GMT +10) excluding public holidays. Local call charge in Australia. Higher rates apply from mobile phones and payphones. For international callers phone +61 7 3405 0985 this service operates Monday to Friday 8.30 am–5 pm EST (GMT +10) excluding public holidays.

Last updated
24 August 2017